Shipping policy

Shipping Policy

We ship everywhere inside the European Union and we will soon be able to ship everywhere around the world. Your order will be carefully packaged and delivered wherever is most convenient for you.

 

When my items will be ready to ship?

Our products are made to your order. La fête du string is a very small business, so production time takes 2 to 4 weeks, depending on the amount of orders we have at a time. After pruchasing an order you will be notified about the exact production time of your order. If you have any specific deadline please feel free to contact us, we will be able to tell us if we can do it or not.

We may have some items in stock.  Those will be tagged as "Ready to ship" and they will be shipped within 1-2 business days. If you purchase a mix of ready to ship and made to order items, they will all ship at one time after the product is made.

 

Shipping costs and delivery time

Shipping rates vary by the destination country.

France:

Up to 200€: You can choose between a delivery at a pickup point with Mondial Relay ( 3.50 €, 3 to 4 working days) and a delivery to your adress with Collissimo ( 9€, 2 working days).

Above 200€: free shipping. You can choose between a delivery at a pickup point with Mondial Relay (3 to 4 working days) and a delivery to your adress with Collissimo (2 working days).

EU:

Up to 250€: International delivery will take 5 to 6 working days. Depending on your country the cost will vary between 8 € and 13 €.

 

Return & Exchange Policy


We really want you to feel good in your "La fête du string" products. Please always double-check our size charts before placing an order. If something doesn't fit as you wish you can return or exchange it within these conditions:

  • Return Window: you have a 14-days period from the date of delivery to send it back.
  • Product Condition: the returned items should be undamaged, unused and presented as they were when delivered – with all labels/tags in place.
  • Exceptions / non-returnable items: for hygiene reasons, products that can come in direct contact with the genitals or bodily fluids are non-returnable. These are considered used once they leave our facility. However, in cases of defective or damaged goods, returns are welcome.
  • Shiping cost: All shipping costs are covered by the sender unless we sent you the wrong item or size by mistake.


How to return or exchange product?

  1. Start the Process - Log in to your customer account using the same email adress you have been using to complete you order.
  2. Selection - Follow the prompts and pick out the items you wish to send back. Ensure you are returning products that align with our return policy.
  3. Approval - After your return is greenlit, you'll receive a confirmation email with shipping instructions.
  4. Timely Return - Please ship your return within a 7-day timeframe post-approval. Failing to do so may result in the rejection of your return request. The items should be sent to us in their original packaging.


Please contact us if you have any specific issue with your return request, and we can discuss it on a case by case basis, in order to find the best possible solution.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and write us an email telling which items you want to exchange it for. Once the return is accepted, you will make a separate purchase for the new item and we will be ready to ship it right away.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lafetedustring.com